Terms and Conditions – SILENT SOUND Rental s.r.o.

Lessor: SILENT SOUND Rental s.r.o., Cejl 494/25, 602 00 Brno, Czech Republic, ID (IČO): 04875567
Contact: brno@silentsound.cz | +420 533 312 300 | (Mon–Fri 9:30–17:00)
Services: Sound, lighting, stages, equipment rental – Silentsound Rental
Business Premises: Cejl 494/25, 602 00 Brno

1. Ordering and Conclusion of Contract

• The Lessee requests equipment via the website, email, telephone, or in person. Submitting an inquiry does not constitute a guaranteed reservation. If demand exceeds current stock, the Lessor may offer an alternative date or secure equipment from third parties (sub-rental).
• The Lessor shall send an electronic price quote containing a description of the goods, the dates, and the price.
• The contract is concluded the moment the Lessee clicks the „Accept“ button in the electronic document, enters their name, and signs the document electronically. This action transforms the order into a binding reservation.
• Personal pickup at the premises in Brno. Costs for any other method of transport are borne by the Lessee.

2. Refundable Security Deposit

• Upon taking possession of the equipment, the Lessee is obliged to provide a refundable security deposit. The standard deposit amount is three times the rental price (excluding VAT), rounded up to the nearest thousand CZK. The exact deposit amount for a specific case is always stated in the Price Quote document.
• The deposit can be paid in cash or via credit/debit card pre-authorization. If choosing preauthorization, the Lessee must have a physical payment card; the blocking of funds (preauthorization) cannot be performed via Apple Pay, Google Pay, or other digital wallets.
• The deposit will be returned to the Lessee upon the proper return of the rental, provided the equipment is complete, undamaged, and fully functional.e).

3. Rights and Obligations

• A handover protocol (listing the condition and any existing damage) is drawn up during both the collection and return of the equipment.
• For the entire duration of the specific rental, the rented goods remain the property of the Lessor. The Lessee is not entitled to sell, rent, or otherwise alienate or encumber the rented goods with third-party rights unless agreed otherwise in writing.
• The Lessee is recommended to have liability insurance. The absence of insurance does not affect the Lessee’s obligation to compensate the Lessor for the full amount of any damage incurred.
• The Lessor may list the Lessee as a reference (unless agreed otherwise).

4. Cancellation Fees and Damages

• The Lessee acknowledges that in the case of renting equipment for use on a specific date, they do not have the right to withdraw from the contract without giving a reason within 14 days (pursuant to Section 1837 j) of the Civil Code).
• In the event of a reservation cancellation by the Lessee, the Lessee is obliged to pay a cancellation fee (contractual penalty) based on the total rental price:
  ◦ Less than 24 hours notice: 100%
  ◦ 24 h – 48 h notice: 50%
  ◦ 48 h – 72 h notice: 30%
• The Lessee is responsible for damages from the moment of pickup until return. For business-tobusiness (B2B) rentals, the risk of damage passes to the Lessee upon handover to the first carrier. For consumers, the risk of damage passes only upon taking possession of the item from the carrier.
• Costs for repairs or cleaning beyond normal wear and tear shall be paid by the Lessee according to the Lessor’s price list.

5. Data Protection (GDPR)

• The Controller is the company SILENT SOUND Rental s.r.o.
• We process data for the performance of the contract, legal obligations (accounting), and on the basis of legitimate interest for direct marketing (offers of similar services from the Lessor).
• The data is fully secured. External partners (carriers, accountants) may be used for processing to the extent necessary.
• The Lessee acknowledges that they may be sent commercial communications. An objection to this can be raised at any time (by unsubscribing in the email or sending a message to brno@silentsound.cz).
• The Lessee has the right to access, rectify, erase, or restrict processing of their data, and the right to lodge a complaint with the Office for Personal Data Protection.

6. Final Provisions

• Supervision is exercised by the Czech Trade Inspection Authority (http://www.coi.cz ).
• In the event of a consumer dispute, the consumer Lessee has the right to an out-of-court settlement through the Czech Trade Inspection Authority (ČOI).
• Supervision over compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is exercised by the Czech Trade Inspection Authority.
• These Terms and Conditions take effect on January 1, 2026.